Contact Us

We'd like to help! If you have any questions, concerns or problems with your order, please reach out to us:

Chat with us
Chat with one of our customer representatives right now by clicking on the Live Chat tab on the bottom right of your screen. Available between 7:30am and 5pm EST.
Toll-free 888.435.5011
Call us toll-free at 888.435.5011 to talk to one of our representatives.
hello@cibowares.com
Send us an email at hello@cibowares.com

You can also complete the form below and we will respond within 24 hours.

Shipping & Returns

Shipping

We currently only ship within the continental United States, Hawaii & Alaska from this website.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Free Shipping

We do offer free shipping promotions from time to time. We are currently offering free shipping on all orders over $99 to the continental United States. We do not offer free shipping to Hawaii or Alaska.

Returns Policy

Sometimes you just have to return an item - we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 30 days of delivery for a full refund of the returned product.

For full details about Shipping & Returns, click here.

Shop with Confidence

We make shopping easy:

Order securely online: Our SSL encrypted website allows for safe shopping every time.

Order by phone: Need a little assistance with your order? Call our toll free number to speak with us.

Chat with an associate: Have a question about a product or service? Click on the “Chat with Us” button and we would be happy to help.

In our CiboWares kitchen, we make it a point to test each and every product that we sell time and time again. Our team of professional chefs, food bloggers, writers, and recipe developers not only use our products in their professional lives, but also while at home.

Our customers can shop CiboWares with confidence, knowing that they will receive a professional-quality product at a great price. Our in-depth product descriptions, customers know exactly what they'll receive when they order from us.

If you're not satisfied with your order, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.

If you have any questions, we'd love to help. We’re available anytime at hello@cibowares.com or 1-888-435-5011 to answer all of your questions, and our excellent customer service representatives will work hard to make you happy.

Free Shipping on orders over $99