Terms & Conditions

Privacy

Please review our Privacy Policy to understand our practices. 

Shipping

Shipping cut off time is 12:30 pm ET (9:30 am PT). Orders placed after the cut off time will ship the next business day. Please note that we do not offer Saturday shipping. Orders placed on weekends and holidays will ship next business day. Orders placed after 12:30 PM ET will ship the next business day.

When calculating shipping times, the day the item is shipped is considered "Day 0", with the next business day being "Day 1", and so on. Holidays and weather may impact the carrier’s ability to deliver packages.

NEXT DAY EXPEDITED SHIPPING

Next day expedited shipping via UPS is available for an additional fee. Please note: orders placed after 12:30 PM ET will not be shipped until the following day. Next day expedited packages do not deliver on weekends. Orders placed with expedited next day shipping on Fridays before 12:30 PM ET will not be delivered until Monday. Orders placed after 12:30 PM ET on Fridays with expedited Next day shipping may not leave our warehouse until Monday and will arrive at their destination on Tuesday. Our warehouse does not ship on weekends.

TWO DAY EXPEDITED SHIPPING

Two day expedited shipping via UPS is available for an additional fee. Please note: orders placed after 12:30 PM ET will not be shipped until the following day. Two day expedited packages do not deliver on weekends. Orders placed with expedited two day shipping on Fridays before 12:30 PM ET will not be delivered until Tuesday. Orders placed after 12:30 PM Eastern on Friday with two day expedited shipping may not leave our warehouse until Monday and will arrive at their destination on Wednesday. Our warehouse does not ship on weekends.

Large Orders - Freight

Orders above 200 lbs. or 20 cases may be considered freight orders. Large orders cannot be expedited. Large orders shipped via freight (LTL) can take up to 4 business days to process prior to shipping. Customers whose orders qualify as a "Large Order" will be alerted to the status of their order and to confirm all customer information. If attempts to reach go unanswered, orders will be cancelled, and the customer will incur a 5% restocking fee. 
Should you need product immediately, please call to arrange a split shipment.

FREE SHIPPING

CiboWares currently offers free shipping on all orders over $119 to the continental United States.  Free Shipping is only available via FedEx. We do not offer free shipping to Hawaii, Alaska or Puerto Rico.

Order Cancellations

We reserve the right to cancel orders placed that violate our policies and parameters.

CiboClub Rewards Program 

The CiboClub Rewards Program is a free customer loyalty program that allows participants to earn points with qualifying purchases on CiboWares.com. Participants may also earn points by participating in Promotional Activities that may be offered through the rewards program from time to time. Participants in the Loyalty program may redeem accumulated points for rewards on CiboWares.com. By accessing and participating in the CiboClub Rewards Program, which is operated by CiboWares, you agree to be bound by these Terms & Conditions as described below.

CiboClub Rewards Program is one way in which CiboWares endeavors to reward and thank loyal customers for their business. Members of the CiboClub Rewards program are able to earn and accumulate points that can be redeemed for rewards on CiboWares.com.

Expiration of points: Your CiboClub Rewards Program points will expire one (1) year from the date they are earned. Expired reward points are automatically deducted from your rewards points balance in your account.

It will take fourteen (14) days for earned points to be applied to your account.

CiboClub Rewards Program points do not hold any cash value. They may only be redeemed for rewards on CiboWares.com. Points cannot be redeemed or exchanged for cash.

Points are non-transferable. Any orders being returned that were purchased using points will not be refunded for cash value but will receive the associated points back into the purchaser's account. Any points collected from a purchase will be removed upon refund.

Without notice, CiboWares reserves the right to change, modify, and/or eliminate the CiboClub Rewards Program as needed. 

Payment Methods

CiboWares accepts payment using Visa, MasterCard, American Express, Paypal, Amazon Pay and Shop Pay Installments We do accept credit payments after an approved credit application has been received and processed. Please contact us for details. 

 

Shop Pay Installments:

CiboWares accepts orders using Shop Pay Installments. This option allows you to buy now and pay later.

Customers may choose from:

• Orders of $50.00 - $999.99 USD: Four equal payments, the first is due at checkout, and the remaining 3 will be done bi-weekly. 
• Orders of $150.00 - $17,500.00: Monthly installment orders are interest-bearing from 10-36% APR and may be paid in three, six or twelve months depending on the purchase amount.

You'll get an email reminder before each additional payment.

Disclosure:
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Pricing Policy

Lowest Price Guaranteed
CiboWares will match our competitors’ regular retail pricing for full case products with the following regulations:
1. The full item total from the competitors and CiboWares will be calculated; we will total the cost of the product plus any shipping or other fees that are applied.
2. We will price match competitors’ regular retail price (not sale or clearance pricing).
3. Competitor bulk pricing will not be applied to single cases.
4. Products must be the same brand, make, model, and product to qualify for price matching.
5. We require proof of competitor pricing.
6. Price matching policy is applicable to in-stock, full cases of the product only, not inner packages.
7. We do not price match against our family of companies: AmerCare, Royal, AmerCareRoyal, GloveNation, DirectSource, EnviroTakeout

Credit Customers
Please note that website coupon codes cannot be applied to orders placed on credit unless otherwise stated.

CiboWares Cookie Policy

CiboWares and its third-party tools use cookies. Cookies are necessary for this website to function properly and are required to achieve the purposes illustrated in this cookie policy.

How CiboWares Uses Cookies

CiboWares places cookies to store and then retrieve small bits of information on your computer when you visit. They enable you to move around our websites and use our features. Without these cookies, services like shopping carts may be impacted. Examples include remembering previous actions when navigating back to a page in the same session. They are also used to ensure that our content is tailored to your specifications. Thus, improving the visitor experience on our site.

We use cookies to analyze how you use our site which helps us to troubleshoot any problems and to monitor our own performance.

Targeting or Advertising cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on our website. They remember that you have visited our site and this information is shared with other parties such as Google and Bing.

We also insert cookies into emails and newsletters to improve our content and advertising.

Third Party cookies

Google Analytics

We use it to track visits to our website and movement around the site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement on our site.

Facebook

This is an advertiser cookie and a performance improver cookie. It allows us to place advertising content on Facebook which is relevant to you based on the information which your web browsing patterns allow Facebook to infer. This information is never connected to your profile and it is always anonymous.

You can read more and change your preferences on Facebook here:https://www.facebook.com/policies/cookies/

You can control and opt-out of Facebook adverts and other third party cookies here: http://www.youronlinechoices.com/uk/your-ad-choices

Google Dynamic Remarketing

This is an advertiser cookie and a performance improver cookie. It allows us to serve relevant advertising content to users that have previously visited our website. The data which is collected is anonymous.

You can read more and change your preferences here:http://www.google.com/ads/preferences/html/opt-out.html

You can control and opt-out of Google adverts and other third party cookies here:http://www.youronlinechoices.com/uk/your-ad-choices

Gorgias

Our website uses Gorgias software to power out live chat feature. We may ask you to provide personally identifiable information, such as name, email address, telephone number or any other information we might collect that is defined as personal. This information may include records and copies of our correspondence (including transcripts of chats, email addresses, and phone numbers).

You may be able to choose whether or not to allow the Site or Gorgias Software to collect and use real-time information about your device's location through your browser cookies. However, if you disable or refuse cookies or block the use of other tracking technologies, some portions of the Site or Gorgias Software may be inaccessible or not function properly.

How do you change cookie preferences or block cookies?

Most browsers accept cookies automatically, but visitors can alter the settings of their browser to erase cookies or to prevent automatic acceptance. Browsers generally provide the option to see the cookies currently stored and to accept, reject or delete cookies, block third-party cookies, block cookies from particular sites, accept all cookies and subscribe to a notification when a cookie is issued. A visit to the ‘options’ or ‘preferences’ menu on their browser will allow visitors to change settings. The browser help section usually provides detailed information on how this is accomplished.

Consenting to Cookies

By continuing to use the website, you agree to the placement of cookies on your device.