Refund Policy


You may return most new, unopened items within 30 days of delivery for a refund less a 5% restocking fee. If the return is not a result of damage or an error the customer is responsible to pay the return shipping costs.

Please note some products in our clearance section are Final Sale and cannot be returned. These products will have Final Sale notated on the product.

Once your return arrives at the return center, the refund will be processed within 3 business days. Once it's been processed you'll receive an email confirmation for the refund. Please note that if the payment was by credit card it can take an extra 2-3 business days to show up on your credit card statement.

If you need to return an item, please Contact Us with your order number and product details.

Returns may be shipped back to us at:

attn: Returns
420 Clover Mill Rd
Exton, PA 19341

Incorrect/Damaged Items

If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to remedy the issue.

  • Please note any damage clearly on the delivery receipt before signing with the carrier.
  • Contact as soon as possible after receiving the package.
  • Keep the damaged packaging/product, we will require photos of the damages to assist in the claim process.

If the return is a result of an error on our part, we will pay the return shipping costs. Should the item be damaged in transit, we will handle return of the damaged item on a case-by-case basis.  

Return to Sender/Refused Deliveries

For any shipment where the order has been refused or returned and CiboWares is not at fault, the order will be refunded minus the cost incurred by shipping the product.