Refund Policy

Returns:

Sometimes you just have to return an item - we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 30 days of delivery for a full refund of the returned product.

Please note that some products in our clearance section are final sale and can not be returned. These products will have "All Sales Final" in the bullets.

You should expect to receive your refund applied to your credit card within 3 business days of the product being received at our return center. It may take a few extra days to show up on your credit card statement.

If you need to return an item, please Contact Us with your order number and product details. We’re here to help return your items quickly and painlessly.

Unfortunately, we cannot take returns from orders shipping internationally. 

Returns can be shipped back to us at:
Cibowares
attn: Returns
420 Clover Mill Rd
Exton, PA 19341

Open Glove Case Returns: 
You can return any unopened boxes of gloves to receive a partial refund. There will be a $10 restocking fee associated with any open case return. All opened cases are to be returned to our Exton, PA warehouse to receive a refund. Please contact us for details. 

 

Incorrect/Damaged Items

Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!

  • Please note any damage clearly on the delivery receipt before signing.
  • Contact us after receiving the package.
  • Keep the damaged packaging/product, we may ask you to take photos of it to help with our claim process.

We will pay the return shipping costs if the return is a result of damage or our error. Please Contact Us with your order number and product details and we'll get the ball rolling. 


Return to Sender/Refused Deliveries

For any shipment where the order has been refused or returned and CiboWares is not at fault, the order will be refunded minus the cost incurred by shipping the product.