Shipping and Returns

Shipping: 

CiboWares currently only ships within the continental United States, Alaska, Hawaii and Puerto Rico.
Please note there are restrictions on products, and some products cannot be shipped to certain states.
Unfortunately, we are unable to ship to PO Boxes. 

Shipping cut off time is 12:30 pm ET (9:30 am PT). Orders placed after the cut off time will ship the next business day. Please note that we do not offer Saturday shipping. For details on Expedited shipments, please see our terms and conditions. 

Free Shipping

CiboWares currently offers free shipping on all orders over $119 to the continental United States.  Free Shipping is only available via FedEx. We do not offer free shipping to Hawaii, Alaska or Puerto Rico.

Large Orders - Freight

Orders above 200 lbs. or 20 cases may be considered freight orders. Large orders cannot be expedited. Large orders shipped via freight (LTL) can take up to 4 business days to process prior to shipping. Customers whose orders qualify as a "Large Order" will be alerted to the status of their order and to confirm all customer information. If attempts to contact the customer go unanswered, orders will be cancelled, and the customer will incur a 5% restocking fee.
Should you need product immediately, please call to arrange a split shipment.

For more information about shipping terms and timing, visit our Terms and Conditions page. 

Returns:

You may return most new, unopened items within 30 days of purchase for a refund less a 5% restocking fee and cost of shipping.

Please note some products in our clearance section are Final Sale and cannot be returned. These products will have Final Sale notated on the product.

You should expect to receive your refund applied to your original form of payment within 3 business days of the product being received at the return center. An additional 48-72 hours may pass before seeing the return on your original form of payment.

If you need to return an item, please Contact Us with your order number and product details.

Returns may be shipped back to us at:

Cibowares
attn: Returns
420 Clover Mill Rd
Exton, PA 19341

 

Incorrect/Damaged Items

If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to remedy the issue.

  • Please note any damage clearly on the delivery receipt before signing with the carrier.
  • Contact hello@cibowares.com as soon as possible after receiving the package.
  • Keep the damaged packaging/product, we will require photos of the damages to assist in the claim process.

If the return is a result of an error on our part, we will pay the return shipping costs. Should the item be damaged in transit, we will handle return of the damaged item on a case-by-case basis.  

Return to Sender/Refused Deliveries

For any shipment where the order has been refused or returned and CiboWares is not at fault, the order will be refunded minus the costs incurred shipping the product. This will include orders that qualified for Free Shipping. 
For orders shipped via freight carrier, this will include both the outbound and return freight charges. Freight orders where the carrier is unable to contact the customer to set up delivery will also incur both inbound and outbound freight charges as well as a restocking fee. 

For complete details for any of these services, please refer to our website Terms and Conditions.