When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We do offer free shipping promotions from time to time. Our current free shipping offer is available for any orders over $200 excluding orders over 150 lbs. Your order may also qualify for free shipping if the order total is over $1,000.
We have included a map as an estimate of how long it will take an order to get to your location using UPS Ground:
Most orders placed before 2:00 PM Eastern time will ship same day. (Orders placed on weekends and holidays will ship the next business day). Most orders placed after 2:00 PM Eastern will ship the next business day.
When calculating shipping times, the day the item is shipped is considered "Day 0", with the next business day being "Day 1", and so on. Holidays and weather may impact UPS' ability to deliver packages. The delivery time on orders with standard shipping are estimates and are not guaranteed.
Next Day Air shipping via UPS is available for an added fee. Please note: orders placed after 2:00 PM Eastern will not be shipped until the following day. UPS does not deliver Next Day Air packages on weekends. Orders placed with Next Day Air on Fridays before 2:00 PM Eastern will not be delivered until Monday. Orders placed after 2:00 PM Eastern on Fridays with Next Day Air shipping may not leave our warehouse until Monday, and will arrive to their destination on Tuesday. Our warehouse does not ship on weekends.
Second Day Air shipping via UPS is available for an added fee. Please note: orders placed after 2:00 PM will not be shipped until the following day. UPS does not deliver Second Day Air packages on weekends. Orders placed with Second Day Air on Fridays before 2:00 PM Eastern will not be delivered until Tuesday. Orders placed after 2:00 PM Eastern on Fridays with Second Day Air shipping may not leave our warehouse until Monday, and will arrive to their destination on Wednesday. Our warehouse does not ship on weekends.
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We reserve the right to cancel orders placed that violate our free shipping policies and parameters.