Need help finding the answer to your question? Below are some commonly asked questions and their answers.  If you need a quick answer, or do not find the info you're looking for, feel free to start a chat (window at the bottom right of your screen) or contact us. 

ORDER INFO:
How do I place an order?
Do I need to register to place an order?
Is there a minimum order amount?
What types of payment to you take?
What do I do if I have a problem with my order?
What is your return policy?
How do I submit my tax-free status? 

SHIPPING INFO:
How do you ship your products?
How much does shipping cost?
How long will it take to ship my order?
How do I track my order?
Do you ship your products outside of the US?

SHOPPING INFO:
Is CiboWares only open to businesses?
Can I order an item that I don’t see on your website or is not in stock?
Does CiboWares offer a volume discount?
Do you test your products regularly?
What do these symbols mean?

ACCOUNT INFO:
How do I register?
I forgot my password, what do I do?

COMPANY INFO:
What will I find on your CiboWares blog?
What does Cibo mean?

ORDER INFO:

How do I place an order?

Select the product you would like to purchase and click on the “ADD TO CART” button. A window will pop up showing you the item in your cart.  You can either choose to “PROCEED TO CHECKOUT” or close the window and continue shopping. Once you are done, click on the shopping cart icon at the top right corner of the webpage. You have the choice to continue through the checkout process or pay using PayPal. If you select the “PROCEED TO CHECKOUT” option, you will be asked to fill out your billing, shipping and Payment details. Once you have confirmed these are correct, click the “PROCEED TO PAYMENT” button and you are done! You will then receive an email with your order details. You will receive another email with confirmation and tracking details once your order has been shipped.

Do I need to register to place an order?
You do not need to register to place an order. Simply select “Checkout as a guest” from the shopping cart.

Is there a minimum order amount?
The minimum order is a pack.

What types of payment to you take?
Cibowares accepts payments using PayPal and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What do I do if I have a problem with my order?
Contact us! We’re available anytime at hello@cibowares.com or 1-888-435-5011 to answer all of your questions, and our excellent customer service representatives will work hard to make you happy.

What is your return policy?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Find out more in our 'Shipping and Returns' section.

How do I submit my tax-free status?

To submit your tax-free status, simply email hello@cibowares.com with a copy of the government certificate and we will mark your account as tax free.

SHIPPING:

How do you ship your products?
CiboWares ships using UPS, USPS and FedEx.  You will be given the option to select Ground, 3 Day Service and 2 Day Air during the checkout process.

How much does shipping cost?
The shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. You will find the cost of shipping your order beside the shipping options in the checkout process. Find out more in our 'Shipping and Returns' section.

How long will it take to ship my order?
We have included a map as an estimate of how long it will take an order to get to your location.

How do I track my order?
Once your order has been shipped, you will receive an email with your tracking information. If you require assistance, please feel free to email hello@cibowares.com or call 1-888-435-5011 and we will be happy to help.

Do you ship your products outside of the US?
We currently only ship within the United States. But check back later as we plan to ship to other countries soon.

SHOPPING INFO:

Is CiboWares only open to businesses?
No! While we enjoy close relationships with many top chefs, restaurants, and catering outlets, we also service home chefs.

Can I order an item that I don’t see on your website or is not in stock?
Email hello@cibowares.com or call us 1-888-435-5011 for details.

Does CiboWares offer a volume discount?
Email hello@cibowares.com or call us 1-888-435-5011 to discuss the details.

Do you test your products regularly?
Yes! We work with a team of chefs, writers, and bloggers who regularly sample our products – and use them in their own kitchens. We never sell anything on our site that we wouldn’t use ourselves.

What do these symbols mean?

BPA-Free:
BPA is short for bisphenol A. Bisphenol A is a chemical that has been used to make some plastics and resins and can have potentially harmful effects at higher levels. BPA-free products are free of this chemical, plastic products that are not marked as BPA-free may be made with BPA.

Compostable:
Compostable products can be broken down from their raw materials into a conditioner for soil. Some products can even decompose in less than 60 days when taken to a commercial composting facility. For more information, be sure to check the rules and regulations on composting in your area.

Dishwasher Safe:
Dishwasher safe products can be placed in a dishwasher for easy cleaning. This helps reduce time spent hand washing dishes.

Eco-friendly:
CiboWares has a wide variety of eco-friendly products available to suit any business. Our eco-friendly products are designed to put less stress on the environment than traditional non-eco-friendly products such as plastic. These products can be made from many different materials and are a great option for any location looking to take a “green” approach to foodservice, or reduce the amount of stress their business puts on the environment.

Freezer Safe:
Freezer safe products can be placed in a freezer. Some products can be used to freeze food items to prevent food from spoiling.

Latex-Free:
Latex has been known to cause some allergies in users. Latex-free products do not contain latex or latex proteins and are safe by use for those with latex allergies or sensitivities.

Lead-Free:
Lead is a toxic substance, but higher levels can still be found in tableware such as non-disposable plates and bowls. The FDA does not look at how much lead is in a piece of tableware, but is concerned how the lead leaves the tableware, or leaches out. Lead-free tableware is made without lead and is a safe and quality option.

Made in USA:
These products are manufactured in the United States of America.

Medical Grade (Gloves):
CiboWares has a wide variety of medical grade vinyl, latex, synthetic, and nitrile gloves available. Medical grade gloves can be used in hospitals, nursing homes, laboratories, and other medical facilities. They are used when there is a risk of coming into contact with bodily fluids or contaminants. Our medical grade gloves are non-sterile and are used for non-surgical examinations and procedures. Medical grade gloves are powder-free as some patients are allergic or sensitive to glove powders.

Microwavable:
Microwavable products can be heated up in the microwave to ensure food items are hot and ready to serve. Microwavable products should not be left in the microwave for long periods of time.

Oven Safe:
Oven safe products are safe for use in the oven and can stand up to higher temperatures. Most of our products are oven safe up to 212, 350, 400, 425, and 450 degrees.

Powder-Free (Gloves):
Gloves can be powdered or powder-free. Powder-free gloves go through a process called chlorination to make the gloves less sticky and easier to put on. During this process gloves are treated with a chlorine solution, rinsed with water, and then dried to get rid of the powdered residue. Powder-free gloves are ideal for use by users with allergies or sensitivities to glove powders and can be used in situations where glove powders may cause contamination.

Recyclable:
Recyclable products are able to be recycled. Recyclable products can be treated or processed to make new products or be reused. This process helps to reduce the stress on resources and helps prevent the waste of quality materials or products. It also helps to reduce water and air pollution associated with processing raw materials. For more information, be sure to check the rules and regulations on recycling in your area.

ACCOUNT INFO:

How do I register?
Registering is easy and will speed up your checkout time when placing orders. Simply click on the “Log In” button on the top right of the page or the “My Account” button from the links at the bottom and create a new account.

I forgot my password, what do I do?
From the “Log In” or “My Account” screen, click on the “Forgot Your Password” link under the sign in area. A new temporary password will be emailed to you.

COMPANY INFO:

What will I find on your CiboWares blog?
We love our blog, and we know that you will, too. We keep our CiboWares blog updated with cooking tricks, chef interviews, helpful tips for running professional kitchens, and recipes.

What does Cibo mean?
In Italian, 'cibo' means food and celebration. It captures the fun, festive, and culinary feel of our company.  

Still have questions? We'd love to help. Call one of our customer service representatives: 1-888-435-5011